Terms and Conditions
Customer Support
BOUPOMKET is committed to providing professional, consistent, and reliable customer support. This policy establishes the procedures customers must follow when requesting assistance with an order, product, payment, delivery, shipment, return, exchange, or refund.
Contacting Customer Support
All order-related requests must include sufficient information for our team to identify and review the transaction. Customers may be required to provide their full name, order number, email address, description of the issue, and supporting photos or documentation when applicable.
Incomplete requests may delay our ability to investigate or resolve an issue.
Order & Delivery Issues
Customers should contact BOUPOMKET promptly after discovering a missing, damaged, incorrect, spoiled, or defective product.
For damaged, spoiled, or incorrect products, BOUPOMKET may require clear photographs of the product, packaging, shipping label, or other relevant evidence before approving a replacement, refund, exchange, or store credit.
Returns, Exchanges & Refunds
All requests are subject to BOUPOMKET’s Return, Exchange & Refund Policy. Submitting a request does not automatically guarantee a refund, replacement, return, exchange, or store credit.
Fresh and perishable products are subject to different requirements from eligible non-perishable products because of food safety and product-quality considerations.
Order Changes & Cancellations
Customers should review their order carefully before completing checkout. Cancellation or modification requests must be submitted as soon as possible.
Once an order has entered preparation, fulfillment, local delivery, or shipment, BOUPOMKET may be unable to modify or cancel it.
Accurate Customer Information
Customers are responsible for providing accurate contact, payment, shipping, and delivery information when placing an order. BOUPOMKET is not responsible for delays or delivery problems resulting from incorrect or incomplete information provided by the customer, except where otherwise required by applicable law.
Review of Claims
BOUPOMKET reserves the right to review and verify customer claims before providing a resolution. We may request additional information when reasonably necessary to investigate an issue.
Any resolution will be determined according to the circumstances of the order, the applicable BOUPOMKET policy, and applicable law.
Respectful Communication
BOUPOMKET expects respectful communication between customers and our Customer Support team. Threatening, abusive, fraudulent, or intentionally misleading communications will not be accepted and may result in appropriate action consistent with applicable law.
Our Commitment
We take legitimate customer concerns seriously and work to resolve them fairly and consistently. Our Customer Support team will provide clear information about available options and the next steps for eligible requests.
Privacy Policy
Privacy Policy
At BOUPOMKET, we respect your privacy and are committed to protecting the personal information you provide when using our website, placing an order, creating an account, or contacting Customer Support.
Information We Collect
We may collect information necessary to provide our products and services, including your name, email address, phone number, billing and shipping address, order information, account information, and communications with our Customer Support team.
We may also collect certain technical information when you use our website, such as device information, browser type, IP address, website activity, and cookie-related information.
How We Use Your Information
We may use your information to:
• Process and fulfill your orders
• Provide local delivery and nationwide shipping
• Process payments and transactions
• Communicate with you about your orders
• Provide Customer Support
• Manage returns, refunds, and exchanges
• Maintain and improve our website and services
• Detect and prevent fraud or unauthorized activity
• Send promotional communications when you have agreed to receive them
• Comply with applicable legal and regulatory requirements
Payment Information
Payments made through BOUPOMKET are processed through authorized third-party payment providers. Payment information is handled according to the security and privacy practices of the applicable payment provider.
BOUPOMKET does not intentionally store complete payment-card information unless necessary and permitted through the payment services used on our website.
How We Share Information
We may share necessary personal information with trusted service providers that help us operate our business, including payment processors, delivery providers, shipping carriers, website-service providers, and other companies involved in fulfilling your order.
We do not sell your personal information for money.
We may also disclose information when required by law, legal process, or when reasonably necessary to protect BOUPOMKET, our customers, or others.
Cookies & Website Technologies
Our website may use cookies and similar technologies to operate essential website features, remember preferences, understand website usage, improve functionality, and support relevant marketing activities.
Available cookie choices may be managed through the options provided on our website or through your browser settings.
Data Security
BOUPOMKET uses reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no online system or method of electronic transmission can guarantee absolute security.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal obligations.
Your Privacy Choices
Depending on where you live and applicable law, you may have certain rights regarding your personal information, including requesting access, correction, or deletion of certain information.
You may also unsubscribe from promotional emails by using the unsubscribe option included in eligible marketing communications.
Third-Party Services
Our website may use or link to third-party services. Their collection and use of personal information are governed by their own privacy policies and practices.
Children’s Privacy
BOUPOMKET’s online shopping services are not intended for children to make purchases independently. We do not knowingly collect personal information from children in violation of applicable law.
Changes to This Privacy Policy
BOUPOMKET may update this Privacy Policy when our services, business practices, or legal requirements change. Any updated version will be posted on our website with the applicable effective date.
Contact Us
If you have questions or concerns about this Privacy Policy or how BOUPOMKET handles your personal information, please contact us through the Customer Support or Contact Us section of our website.
Effective Date: boupomket@gmail.com
Payment Methods
Cartes de crédit/débit
Paypal
Transactions en espèces à la livraison