Shipping & Returns
Shipping Policy
At BOUPOMKET, we offer both local delivery and nationwide shipping to make grocery shopping convenient for our customers. Delivery options depend on the type of product and the customer’s location.
Local Delivery for Fresh Products
Fresh and perishable products, including fresh fruits and vegetables, are available for local delivery only. Our local fresh-delivery service covers eligible addresses within approximately 25 to 30 miles of our service area.
We keep fresh-product delivery local to help maintain product freshness, quality, and proper handling from preparation to your door.
Customers outside our local delivery area will not be able to order fresh or perishable products that are marked for local delivery only.
Nationwide Shipping
Eligible non-perishable products are available for shipping to customers across the United States. These products may include:
• Snacks and packaged foods
• Beverages eligible for shipping
• Cereals and breakfast products
• Pantry and grocery essentials
• Canned and shelf-stable foods
• Household essentials
• Other eligible non-perishable products
Product availability and shipping eligibility may vary by destination.
Order Processing
Orders are carefully prepared and packaged before shipment or local delivery. Processing times may vary depending on product availability, order volume, weekends, holidays, and the selected delivery method.
Shipping & Delivery Times
Local delivery times depend on your address, product availability, and available delivery schedules.
Nationwide shipping times depend on the destination and shipping method selected. Available delivery estimates will be displayed at checkout whenever applicable.
Shipping & Delivery Fees
Shipping and local delivery fees are calculated based on your order, destination, package size, weight, and available delivery method. Your applicable charges will be displayed at checkout before payment.
Multiple Delivery Methods
If your cart contains both fresh local-delivery products and products eligible for nationwide shipping, different delivery options or separate shipments may be required.
Fresh products cannot be shipped nationwide unless BOUPOMKET specifically identifies the product as eligible for such shipping.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address. Please review your address carefully before submitting your order.
Damaged, Missing, or Incorrect Items
If your order arrives damaged, contains an incorrect item, or an item is missing, please contact BOUPOMKET Customer Service as soon as possible. Include your order number, details about the issue, and photos when applicable.
Shipping Restrictions
Certain products may have shipping restrictions based on destination, product type, carrier requirements, or applicable laws and regulations. BOUPOMKET reserves the right to limit shipping or delivery when an item cannot be safely or legally delivered to a destination.
Contact Us
If you have questions about local fresh delivery, nationwide shipping, your delivery area, or an existing order, please contact BOUPOMKET Customer Service. We’re here to help make your shopping and delivery experience simple and reliable.
Exchange & Refund Policy
At BOUPOMKET, we want you to feel confident with every purchase. Our Exchange, Return & Refund Policy is designed to provide a clear and simple process when something goes wrong with your order.
Local Fresh & Perishable Products
Fresh and perishable products, including fruits and vegetables, are not eligible for standard returns or exchanges due to their perishable nature.
However, if a fresh product arrives damaged, spoiled, incorrect, or does not meet reasonable quality expectations, please contact BOUPOMKET Customer Service as soon as possible after delivery.
Please provide your order number, a description of the issue, and clear photos of the affected product when possible. After reviewing your request, we may offer an appropriate replacement, store credit, or refund.
Please do not return fresh or perishable products unless our Customer Service team specifically asks you to do so.
Nationwide Orders & Non-Perishable Products
Eligible non-perishable products shipped within the United States may be returned within 14 days of delivery.
To qualify for a return, the product must generally be unused, unopened, and in its original condition and packaging. Certain products may not be eligible for return due to food-safety, hygiene, health, or other applicable restrictions.
Exchanges
If an eligible non-perishable product is damaged, defective, or incorrect, please contact us. Depending on product availability and the circumstances, we may offer an exchange or another appropriate resolution.
Refunds
Once an eligible return or refund request has been reviewed and approved, the refund will generally be issued to the original payment method. The time required for the refund to appear in your account may depend on your bank or payment provider.
Damaged, Missing, or Incorrect Orders
If you receive a damaged or incorrect product, or if an item is missing from your order, contact us as soon as possible. Please include your order number and photos when applicable so we can review and resolve the issue.
Return Shipping
For eligible nationwide returns, return-shipping responsibility may depend on the reason for the return. If the return results from an incorrect, damaged, or defective product, please contact us before sending anything back so we can provide the appropriate instructions.
Final Sale & Non-Returnable Items
Certain products may be marked as final sale or non-returnable. Fresh and perishable foods, opened food products, and other items that cannot be resold safely may not qualify for standard returns.
Contact Us
If you have questions about a return, exchange, refund, or product issue, please contact BOUPOMKET Customer Service before returning your item. Our team will review your request and help determine the appropriate solution.